What is a direct repair shop?        ...top of page...

A direct repair shop works with your insurance company to streamline your repairs. Direct repair shops must meet requirements established by the insurance company in the areas of employee certification, equipment, available services, and customer service history. These shops write the estimate, order the parts, and repair your vehicle without waiting for an insurance adjuster. Insurance companies constantly monitor direct repair shops to ensure quality service.

How direct repair works:
After an accident, file a claim with your insurance company. If you choose one of the shops on your insurance company's direct repair list, your claim is sent electronically to that shop.

Take your car to the shop for an estimate. J&K will return it to the claims office. With your approval, the shop then begins repairs -- sometimes even the same day.

When the vehicle is repaired, you pay any applicable deductibles from your auto policy directly to the shop. The remainder of the bill is sent to your insurance company.

Do I need a claim number?        ...top of page...

If you want us to repair your vehicle and request payment from your insurance company, we must have a claim number. Your insurance agent will give this number to you when you file your claim. We can also work with your insurance company to get your claim number if you have lost it or misplaced it.

Do I have to pay a deductible?        ...top of page...

Any time you file an insurance claim for automotive repair you must pay a deductible. This amount is determined by your insurance company.

Who do I pay my deductible to?        ...top of page...

Your deductible is due to J&K Body Shop at the time you pick up your vehicle.

Are you open on Saturday?        ...top of page...

No. Our hours are Monday through Friday 8 a.m. to 5 p.m. However, we can work with you to schedule estimates, drop off, or pick up. Please call us at (405) 685-6683 if you are unable to make it in during regular hours. We are happy to schedule a meeting.

Can I get a ride home when I drop my car off?        ...top of page...

If you are unable to arrange transportation, we can drive you back to your home or work. Please let us know in advance if this will be necessary.

Will the parts be ordered before I drop my car off?        ...top of page...

Once we receive confirmation from you and your insurance company that we will be repairing your vehicle, we will start ordering the parts a few days before your scheduled drop-off day to ensure a quick turnaround on your vehicle.

How long will the repairs take?        ...top of page...

As each accident and vehicle are different, we cannot give a definitive answer to this question without first seeing the damaged vehicle. Your estimator will give you a time frame for repair along with the cost estimate.

What forms of payment do you accept?        ...top of page...

We accept personal, business, and insurance checks and all major credit cards.

What if my insurance company is paying?        ...top of page...

You must pay your deductible and any other charges not covered by your insurance plan at the time you pick up your vehicle. J&K will work with your insurance company to ensure that you know exactly what you owe before you come in.

Can I get a rental car?        ...top of page...

J&K can coordinate with a number of rental companies to provide you with a car while your vehicle is being repaired. We will either arrange for you to pick up your rental car at our lot, or we will provide transportation to one of the nearby rental car companies.

You are responsible for all charges associated with renting a vehicle that are not covered by your insurance plan. Please check with your insurance company prior to requesting this service.

Is there a warranty on the repairs to my vehicle?         ...top of page...

J&K Body Shop offers a limited lifetime warranty on all services.

Can you match my vehicle's paint color?        ...top of page...

At J&K Body Shop, we use a computerized color matching system and high quality DuPont paint to match your car's color.

How do I care for my car's new paint job?        ...top of page...

For best results, follow the tips listed below.

DURING THE FIRST 30 DAYS, DO:

• Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.

• Always use clean fresh water.

• Wash your vehicle in the shade

DURING THE FIRST 30 DAYS, DO NOT:

• Use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.

• "Dry wipe" your vehicle. Dry wiping can scratch the finish.

• Drive on gravel roads. Chipping the finish is easily done in the first 30 days.

• Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.

• Spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.

• Scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.

DURING THE FIRST 90 DAYS, DO NOT:

• Wax or polish the vehicle. This will allow the finish to dry and harden completely.

If my vehicle's frame is damaged is my car a total loss?        ...top of page...